How to apply:

Read the job description below, and if you think you are a good fit, simply click the “Apply Now” button to email your resume to Erin Young, Director of HR at Acclivity.

Strategic Account Manager

POSITION OVERVIEW:

As a Strategic Account Manager, you’ll report to our VP of Sales on our sales team. You are responsible for managing executive strategic leadership meetings with key accounts with our current customer base, owning customer Quarterly Business Reviews (QBRs), driving customer success and retention, and driving upsell and cross-sell opportunities to maximize revenue and customer satisfaction. You will work closely with our Sales team and our Customer Success team. 

Our sales team is an important part of our go-to-market strategy as it will allow our team to expand our enterprise footprint and scale. Our goal is to create an organized sales experience and engage customers in a consultative manner to identify their market growth, strategic road map, and identify areas of opportunity for upsell or cross sell within our existing products and new product launches.

This position will be responsible for retention and ensure quota attainment for upsell and cross sell within the assigned market segment, geographical region, and/or specific named accounts.

WHAT YOU WILL DO AT ACCLIVITY HEALTH:

Develop and maintain strong relationships with key stakeholders at strategic accounts, including executives, decision-makers, and end-users.

Serve as the primary point of contact for assigned customers, addressing their needs and inquiries in a timely and professional manner.

Conduct regular Quarterly Business Reviews (QBRs) with customers to review performance metrics, identify areas for improvement, and align on strategic goals and initiatives.

Collaborate closely with internal teams, including Sales, Product Management, and Customer Success, to ensure seamless delivery of products and services that meet customer needs.

Proactively identify upsell and cross-sell opportunities within assigned accounts and develop strategies to capitalize on them.

Develop and execute account plans to achieve revenue targets and drive customer growth and retention.

Stay informed about industry trends, market developments, and competitive landscape to inform strategic account management and sales efforts.

Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates.

Create pricing proposals, negotiating terms and managing the contract process

You build trust and mutual respect with technical customers and peers

Deliver quality and tailored demonstrations of Acclivity Health to prospects based on the prospects needs and priorities

Understand customer goals, pain points, decision making process, and drive ROI

Meet or exceed your monthly quota

Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices

Utilize tools such as Salesforce, LinkedIn, Outreach, and HubSpot to manage activities and conduct research

Experience selling into value-based healthcare organizations, ACOs and health plans

Ability to create and drive alignment around ROI-based business cases

Continue to provide ongoing support as the customers move through their lifecycle

SECURITY ROLES & RESPONSIBILITIES:

Every workforce member at Acclivity has a critical role and responsibility to protect and maintain company, client, and patient data, that they use or are otherwise within their control.

Abide by Policies and Procedures

Complete all training requirements

Read and adhere to privacy and security communications

Report actual or suspected privacy, security, or policy violations, and breaches to the Chief Security Officer (CSO) and Chief Privacy Officer (CPO)

EXPECTATIONS:

There are some established characteristics of our successful employees. They are self-motivated team players who possess important attributes. Those attributes (not limited to) include: 

Judgement

Communication

Curiosity 

Courage

Passion

Selflessness

Innovation

Inclusion

Integrity

Impact

QUALIFICATIONS & EDUCATION REQUIREMENTS:

5+ years of Enterprise Strategic Account Management experience managing relationships with 100+ customers with healthcare partners

You have sold SaaS solutions to value based care and ACO partners building trust and mutual respect with technical customers and peers

You have carried and hit your quota

Experience implementing QBRs with customers driving opportunities for upsell and cross sell

You can create pricing proposals, negotiate terms and manage the entire sales cycle from beginning to contracting end

Fluent with CRM (we use Salesforce) and other Sales platforms

Healthcare experience required specifically for regulated health care data, interoperability, aggregation, analytics and AI, VBC space 

Responsibilities will span from driving QBRs with our customers, identifying opportunities for upsell and cross sell and managing deals to closure

Ability to speak with C-suite & VP Level prospects and ask intelligent questions

Self-motivated with ability to work in fast paced, changing environment

Genuine customer empathy

Organized and strong time management skills

Excellent written & verbal communication

A thirst for knowledge and growth in a start-up environment

A sense of urgency and persistence

Flexibility – we’re a small company that moves and reacts fast

Passion, Integrity, and Energy!

Questions? Please email Erin Young, Director of HR

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee shall maintain the appropriate skills and qualifications required for their role(s).